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Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
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FAQ

How do I take care of my Chubbee?

Don't panic if your Chubbee gets dirty! You can clean it by using a damp cloth and gently rubbing the stained area. For minor stains, you can also use a stain remover pen or a wet wipe. Do not put your Chubbee in the washing machine or soak it in water. This will ruin the stuffing and the texture of your plushie.Let your Chubbee dry naturally. Do not use any heat sources like a dryer, a hairdryer, an iron, or any other device to dry your Chubbee.


Sometimes,your Chubbee may have a loose thread from the factory. This is not common, but it can happen. If you notice a thread that is coming out, do not pull it. Just cut it as close to the seam as you can to avoid more damage.

What are the age ranges for Chubbees?

Chubbees are the ultimate cuddle buddies for all ages. Whether you are a kid or a grown-up, you will adore these plushies that are made for everyone.

What sizes do Chubbees come in?

Chubbees are so cute and cuddly, you can hold them in your hand. They are just 6 inches big, the perfect size for a plushie hug.

What are Chubbees?

Chubbees soft, cuddly, plush toys that come in a variety of characters each with their own unique story.

Where can I buy Chubbees?

Chubbees are sold exclusively on-line through Chubbees.com! Don't miss this chance to own a Chubbee, the cutest and cuddliest plushie ever!

What are Chubbees made out of?

Chubbees are made from and filled with polyester fibers. No toxic chemicals are used or added to the outside layer OR to the fibers within each plush toy. They are Prop 65 compliant and are not flame retardant.

Ordering

What size should I buy?

Chubbees come in 6in styles that are ideal for snuggling, squeezing, and having fun! We are working hard to bring you more sizes soon!

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.